Got a question?
Do you take phone orders?
We ask that you please make your orders through the website as it helps keep our inventory controlled, lowers our costs which we pass onto our customers, and provides status updates and tracking info along the way. However, if you are having any troubles or have the inability to order online we welcome your call at 1.866.960.0045.
What forms of payment do you accept?
We accept Visa, Mastercard, Amex, Interac e-Transfer (EMT) and Direct Deposit at your local TD Canada Trust branch. Direct Deposit and EMT instructions details will be emailed to you after the order is placed based on your selection.
Can I add to an order once it's been submitted?
Up until your order is processed you can log in and edit your order as long as you have an account on our site. If you are having troubles or ordered as a Guest please place an additional order and reference your previous order in the order notes section. If the additional order is placed before the first order is processed we will combine them as one.
How long will it take to get my order?
Most orders ship within 2-3 business days of processing your order and depending on your location most items should be received within 5 business days from time of shipping. Products that were transferred through the CFC and have been approved are generally shipped within 2 business days of receipt of approval. We receive approvals from the CFC by email, mail and fax, we also call in to the CFC every 2 days to check on transfers in case paperwork was missed being sent or to resolve any issues. If there are any issues, we will generally email you unless the CFC tells us that they are contacting you directly.
Orders are normally processed within 1-2 business days from the time of ordering though we are always working on shortening that delay of time. Some delays apply for transfer through the CFC for firearms from us to you. Some very infrequent delays may occur; for example if your order is large enough, we may arrange a truck for delivery which takes a bit of extra time or sometimes the product may be way back in behind other product in the warehouse and we may have to move everything to get to it, as much as we try to be prepared, it unfortunately does happen.
Please note that all orders, because of our industry, have to be manually processed, as credit card processors consider us a "high risk" industry and thus are not automatically processed as like in most industries in e-commerce such as electronics, health products and clothing.
Do you offer local order pick up in Metro Vancouver?
Yes, on a trial basis and for a $5 fee. Please let us know that you want to pick up your order in the additional instructions.